Shipping policy
Shipping Delays
While we strive to deliver your order within the estimated timeframe, delays may occur due to factors such as customs processing, carrier disruptions, high demand periods, or unforeseen circumstances.
We are not responsible for delays caused by shipping carriers, customs clearance, or events outside our control. However, we will always do our best to assist you in tracking and resolving any issues.
Customs, Duties & Taxes
For international orders, customs duties, taxes, and import fees may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the product or shipping price.
We are not responsible for delays caused by customs clearance.
Incorrect Shipping Information
Please ensure that your shipping address is complete and accurate at the time of purchase.
We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If an order is returned to us due to an address issue, we may require additional shipping fees to resend it.
Lost or Stolen Packages
Once an order has been handed over to the shipping carrier, we are not responsible for lost or stolen packages.
If your tracking information shows that your package has been delivered but you have not received it, please contact the carrier directly. We will assist where possible.
Damaged Packages
If your package arrives damaged, please contact us as soon as possible at strumeon@use.startmail.com, including photos of the package and product, so we can assess the situation and offer a solution.
Contact
If you have any questions regarding shipping, you can contact us at:
strumeon@use.startmail.com